Main contact
Each account, domain, and company has only one master contact who is responsible for changing account details. The main contact has full access to all contracts, rates and plans. Other users on an account can't see agreements, purchase access plans, or update company information, but they can still create support requests.
The main connector can also Invite other employees to create the support cases. Keep in mind that the maximum number of support requests is governed by your support agreement, not the number of users.
The main contact can also transfer the main contact to another employee, which facilitates the transfer of responsibilities. However, an account can only have one main contact.
To switch main connector the following steps are followed:
- Click on your profile in the top right
- Select Team Members
- Hover over the employee you want to make the main contact and click the arrow pointing up.
